Tickets
Manage the service requests in your queues.
Opening ticket…
GLDS Account Directory
One account profile · contact details · services · linked tickets
GLDS CUSTOMER DIRECTORY
Find the customer. Open the ticket.
Search by account, name, service address, phone, email, ONT, RG, or meter when available.
Employee access only
Directory accounts--Latest available GLDS snapshot
Service updatesGLDSContact data, not billing changes
One account profileUnifiedEquipment, services, linked tickets
Ticket workflowLiveAuthorized staff only
| ACCOUNT # | NAME | SERVICE ADDRESS | SERVICES | STATUS | CONTACT | ACTION |
|---|---|---|---|---|---|---|
| Search by name, account, address, phone or equipment number. | ||||||
Inactive services remain searchable and are labeled Inactive. GLDS updates do not overwrite ticket history.
UNIFIED CUSTOMER PROFILE