/* Live workspace additions on top of the original staff-demo CSS. */
:root { --accent:#7551c8; --accent2:#eee8ff; --top:#151929; }
[hidden]{display:none!important}
body{overflow:hidden}
.layout{min-height:0}
.top{gap:14px}
.top .global-search{width:min(535px,38vw)}
.staff-env{background:#312447;border:1px solid #665184;border-radius:4px;padding:5px 8px;color:#e9d7ff;font-size:10px;font-weight:800;white-space:nowrap}
.queuepane .queuesection{flex:none}
.queuepane .qrow{text-transform:none}
.queuehelp{font-size:11px;line-height:1.5}
.staff-banner{background:#fff4d8;border:1px solid #e9c97a;color:#705216;padding:12px 15px;border-radius:7px;margin:0 0 17px;font-size:12px;white-space:pre-line}
.staff-banner.is-error{background:#fff0f0;border-color:#f1bec3;color:#942f3b}
.staff-toast{position:fixed;bottom:24px;right:24px;background:#1f2944;color:white;padding:13px 17px;border-radius:8px;box-shadow:0 12px 40px #0003;z-index:300;font-size:12px}
#ticketList{min-height:200px}
.staff-queue-title{font-size:9px;text-transform:uppercase;letter-spacing:.8px;color:#8996a5;margin-left:17px;margin-bottom:5px}
.staff-empty{padding:50px 22px;text-align:center;color:#87929f;background:#fff;border:1px solid #e3e8ed;border-radius:6px}
.staff-queuecount{background:#edf0f5;padding:3px 8px;border-radius:99px;font-size:10px;font-weight:700;color:#647384}
.ticket-card{cursor:pointer}
.ticket-card .ticket-meta{grid-template-columns:85px 90px minmax(120px,1fr) minmax(110px,1fr) minmax(95px,1fr) minmax(110px,1fr)}
.ticket-meta>div{justify-content:flex-start;padding-left:12px;overflow:hidden}
.ticket-card .ticket-snippet{white-space:nowrap;max-width:95%}
.staff-ticket-click{display:flex;flex:1;gap:12px;align-items:center;min-width:0;border:0;background:transparent;color:inherit;cursor:pointer;text-align:left;padding:0}
.staff-status{font-size:10px;font-weight:800;padding:5px 8px;border-radius:4px;text-transform:uppercase;display:inline-block;white-space:nowrap}
.staff-status.open{background:#258be0;color:white}.staff-status.pending{background:#8876ba;color:white}.staff-status.resolved{background:#61ab71;color:white}.staff-status.closed{background:#727d8c;color:white}
.staff-ticket-left{flex:1;min-width:0}
.staff-ticket-head{display:flex;align-items:center;gap:10px;min-width:0}
.staff-ticket-head .subject{max-width:90%}
.staff-card-actions{margin-left:auto;display:flex;align-items:center;gap:10px}
.staff-table{background:#fff;border:1px solid #dce3e9;border-top:0;border-radius:0 0 7px 7px;overflow:auto}
.staff-compact-head,.staff-compact-row{display:grid;grid-template-columns:76px minmax(180px,2fr) 100px minmax(110px,1fr) minmax(100px,1fr) minmax(100px,1fr) 120px;gap:10px;align-items:center;min-width:860px}
.staff-compact-head{padding:11px 14px;background:#f6f8fa;border-bottom:1px solid #e2e8ee;color:#8994a1;font-weight:750;font-size:10px;letter-spacing:.45px}
.staff-compact-row{width:100%;border:0;border-bottom:1px solid #e9edf0;padding:13px 14px;background:white;text-align:left;color:#556575;font-size:11px;cursor:pointer}
.staff-compact-row:hover{background:#f7f4fe}.staff-compact-row:last-child{border-bottom:0}
.staff-compact-row .subject{font-size:12px}
.glds-status.staff-glds-status{display:flex;gap:30px;justify-content:space-between;align-items:center;background:linear-gradient(115deg,#241d43,#454068);color:#f5efff;border-radius:9px;padding:22px 25px;margin-bottom:15px}
.staff-glds-status h2{font-size:20px;letter-spacing:-.4px;margin:2px 0 5px}.staff-glds-status p{font-size:11px;color:#d8cfee;margin:0}.glds-status-kicker{font-size:10px;letter-spacing:1px;font-weight:850;color:#c5b3ff}
.staff-glds-status .glds-status-paused{background:#645381;border-color:#897ba5;color:#f6e9ff}
.staff-directory-table{border-collapse:collapse;font-size:11px}
.staff-directory-table th{text-align:left;background:#f7f9fb;border-bottom:1px solid #dfe6eb;color:#81909f;padding:12px 14px;font-size:10px;letter-spacing:.3px}
.staff-directory-table td{padding:12px 14px;border-bottom:1px solid #e9edf1;line-height:1.5;color:#526170}
.staff-directory-table tbody tr:hover{background:#f9f6ff}
.staff-directory-table .account-open{color:#614bb0;font-weight:800}
.staff-directory-table .glds-empty{text-align:center}
.staff-directory-table .glds-row-sub{font-size:10px;color:#929ca8}
.staff-directory-table .status-badge{border-radius:4px;background:#e1f3e8;color:#317b4e;padding:4px 7px;white-space:nowrap;font-size:10px;font-weight:800}
.staff-directory-table .status-badge.inactive{background:#fff1db;color:#8e621f}
.staff-profile .staff-profile-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:16px 0}
.staff-profile .staff-profile-summary>div{border:1px solid #e2e7ec;border-radius:8px;background:#fff;padding:15px}
.staff-profile-summary small{display:block;font-size:10px;color:#8593a1;margin-bottom:7px}
.staff-profile-summary b{font-size:15px;overflow-wrap:anywhere}
.staff-profile-panels{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:16px}
.staff-panel{background:#fff;border:1px solid #dfe6eb;border-radius:8px;overflow:hidden;margin-bottom:16px;min-width:0}
.staff-panel h3{font-size:13px;margin:0;background:#fbfcfe;border-bottom:1px solid #e5e9ef;padding:13px 15px}
.staff-panel-body{padding:15px;font-size:12px;color:#536170}
.staff-profile-row{display:grid;grid-template-columns:110px minmax(0,1fr);padding:9px 0;border-bottom:1px solid #f1f2f4;gap:10px}
.staff-profile-row:last-child{border-bottom:0}.staff-profile-row .key{color:#84919e}.staff-profile-row .value{font-weight:600;overflow-wrap:anywhere}
.staff-service{background:#f9fafc;border:1px solid #e7eaef;border-radius:6px;padding:13px;margin-bottom:10px}
.staff-service:last-child{margin-bottom:0}
.staff-service .status-badge{font-size:10px;padding:4px 7px;background:#e1f3e8;color:#247e4a;border-radius:4px;font-weight:800}
.staff-service .status-badge.inactive{background:#fff2d9;color:#98662f}
.staff-linked-ticket{display:block;width:100%;border:0;border-bottom:1px solid #edf1f4;padding:12px 2px;background:#fff;text-align:left;color:#515c71;cursor:pointer}
.staff-linked-ticket:hover{color:#7155bf}
.staff-profile-hint{font-size:11px;color:#8c97a3;line-height:1.6}
.preview{z-index:101}.preview-backdrop{z-index:100}
.staff-preview-scroll{overflow:auto;flex:1;padding:16px 18px 28px;font-size:12px;line-height:1.55}
.staff-preview-scroll h2{font-size:18px;line-height:1.3;margin:4px 0 9px}
.staff-preview-scroll h3{font-size:12px;margin:22px 0 9px}
.staff-preview-scroll .staff-preview-meta{padding:12px;background:#fff;border:1px solid #e2e7ea;border-radius:6px;display:grid;gap:7px}
.staff-preview-scroll .staff-preview-meta div{display:flex;justify-content:space-between;gap:12px}.staff-preview-scroll .staff-preview-meta span{color:#7b8794}
.staff-preview-scroll .staff-preview-description{background:#fff;border:1px solid #e2e7ea;border-radius:6px;padding:16px;white-space:pre-wrap;overflow-wrap:anywhere}
.staff-preview-scroll label{display:block;font-weight:750;color:#667281;margin:11px 0 5px;font-size:11px}
.staff-preview-scroll select,.staff-preview-scroll textarea{width:100%;border:1px solid #d9e2e8;border-radius:5px;background:#fff;padding:10px;color:#344252;font-size:12px}
.staff-preview-scroll textarea{min-height:80px;resize:vertical}
.staff-preview-actions{display:flex;gap:8px;margin:9px 0 12px}
.staff-comment{background:#fff;border:1px solid #e2e7eb;border-radius:6px;margin-bottom:9px;padding:11px 12px;white-space:pre-wrap;overflow-wrap:anywhere}
.staff-comment small{display:block;font-size:10px;color:#9a9fa8;margin-top:5px}
.modal-backdrop{display:none;align-items:center;justify-content:center}.modal-backdrop.show{display:flex}
.staff-field{display:block;font-size:11px;font-weight:750;color:#677686;margin:12px 0}
.staff-field input,.staff-field select,.staff-field textarea{display:block;width:100%;margin-top:6px;padding:11px;border:1px solid #d8e0e8;border-radius:6px;background:#fff;color:#263344;font-size:13px}
.staff-grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}
.staff-back{margin-bottom:7px}
.staff-login{min-height:100vh;width:100%;display:grid;place-items:center;padding:30px;background:radial-gradient(ellipse at 55% -10%,#58358a50,transparent 64%),linear-gradient(135deg,#0e1126,#0a0b19);font-family:Inter,-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;color:#f2edff}
.staff-login-card{width:min(475px,100%);background:#15172de8;border:1px solid #56467b;border-radius:17px;padding:35px 39px;box-shadow:0 22px 70px #0008}
.staff-login-card .auth-mark{margin-bottom:22px}.staff-login-card .auth-overline{letter-spacing:1.25px}
.staff-login-card h1{font-size:27px;letter-spacing:-.6px;margin:6px 0 9px;color:#f5f3ff}.staff-login-card p{font-size:12px;color:#c1b8d5}
.staff-login-card .staff-field{color:#d2cce1;margin:16px 0;font-size:12px}
.staff-login-card input{background:#22243b;border-color:#53466b;color:#fff}
.staff-login-actions{display:flex;gap:10px;flex-wrap:wrap;margin:18px 0 10px}.staff-login-card .btn:not(.primary){background:#28263e;color:#e3dcf4;border-color:#65547f}
.staff-login-card .btn.primary{background:#7450c4;color:white;border-color:#7450c4}
.login-message{color:#ffd8df!important;background:#692e4388;border:1px solid #c66a7d;border-radius:6px;padding:10px;margin-top:12px!important}
@media(max-width:1080px){.layout{grid-template-columns:52px 210px minmax(0,1fr)}.top .global-search{width:min(360px,35vw)}.staff-env{display:none}.ticket-card .ticket-meta{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-meta>div{min-height:40px;border-bottom:1px solid #edf0f3}.staff-profile-panels{grid-template-columns:1fr}.staff-profile-summary{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
@media(max-width:730px){.layout{grid-template-columns:48px minmax(0,1fr);grid-template-rows:53px minmax(0,1fr)}.queuepane{display:none}.top .global-search{margin-left:auto;width:42vw}.top .global-search .hotkey{display:none}.top .workspace-label{display:none}.top-end #userBadge{display:none}.body-inner{padding:18px}.glds-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.staff-profile .staff-profile-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.modal{max-height:95vh}.staff-grid-2{grid-template-columns:1fr}}
@media(max-width:470px){.top{gap:7px;padding:0 8px}.top .global-search{width:42vw}.top-end{gap:3px}.top-end .workspace-return{font-size:10px;padding:5px}.top-end #userAvatar{display:none}.logotext b{display:none}.logotext{min-width:35px}.heading{align-items:flex-start}.heading-right{flex-direction:column;align-items:stretch}.heading h1{font-size:20px}.staff-glds-status{display:block!important}.glds-status-side{margin-top:10px}.glds-metrics{grid-template-columns:1fr}.ticket-card .ticket-meta{grid-template-columns:repeat(2,minmax(0,1fr))}.staff-profile .staff-profile-summary{grid-template-columns:1fr}}

/* v11.3D operational groups inside the established demo queue sidebar */
.staff-queue-group{padding:11px 17px 5px;font-size:10px;font-weight:800;letter-spacing:.09em;color:#89939e}
.staff-queue-empty{margin:8px 17px;color:#89939e;font-size:11px;line-height:1.4}
#categoryItems{max-height:210px;overflow-y:auto}
#queuepane .qrow .count{font-variant-numeric:tabular-nums}

/* v11.3E staged ticket interaction polish: entire card and compact row are buttons */
.staff-card-hit{display:block;width:100%;text-align:left;background:#fff;color:inherit;font:inherit;border:1px solid #dde4ec;border-radius:10px;margin:0 0 12px;padding:0;cursor:pointer;box-shadow:0 2px 7px #29374b0c;transition:border-color .15s, box-shadow .15s,transform .15s}
.staff-card-hit:hover{border-color:#9679da;box-shadow:0 8px 22px #5836a524;transform:translateY(-1px)}
.staff-card-hit:focus-visible,.staff-compact-row:focus-visible,.staff-preview-link:focus-visible{outline:3px solid #855bd8;outline-offset:2px}
.staff-card-hit .ticket-top{display:flex;align-items:center;gap:12px;padding:16px 17px 12px}
.staff-card-heading{display:flex;align-items:center;gap:13px;flex:1;min-width:0}
.staff-card-heading .subject{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#243348}
.staff-card-hit .ticket-snippet{margin:0 17px 12px;color:#6d7889;line-height:1.5;white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.staff-card-hit .ticket-meta{grid-template-columns:repeat(5,minmax(0,1fr));border-top:1px solid #eef0f5}
.staff-card-open{display:block;padding:11px 17px;text-align:right;color:#7350bc;font-size:11px;font-weight:750}
.staff-preview-intro{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.staff-preview-copy{white-space:nowrap}
.staff-preview-link{padding:0;border:0;background:none;color:#6643aa;text-decoration:underline;text-underline-offset:3px;font-weight:750;cursor:pointer;text-align:right;font-size:inherit;overflow-wrap:anywhere}
.staff-preview-link:hover{color:#422685}
.staff-account-actions{display:flex;gap:9px;margin:11px 0;flex-wrap:wrap}
@media(max-width:1080px){.staff-card-hit .ticket-meta{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:470px){.staff-card-hit .ticket-meta{grid-template-columns:repeat(2,minmax(0,1fr))}.staff-preview-intro{flex-direction:column}}

/* Stage 9K: staff-authenticated JSI source history (collapsed by default). */
.staff-jsi-view{margin:18px 0;padding:14px;border:1px solid rgba(128,128,128,.35);border-radius:9px;overflow-wrap:anywhere}
.staff-jsi-details summary{cursor:pointer;font-weight:600;padding:8px 0}
.staff-jsi-event{border-top:1px solid rgba(128,128,128,.25);padding:12px 0;display:grid;gap:8px}
.staff-jsi-raw{white-space:pre-wrap;overflow-wrap:anywhere;max-height:380px;overflow-y:auto;font-size:12px;padding:10px;border:1px solid rgba(128,128,128,.2);border-radius:6px}

/* Stage 9N: ticket click navigates to full-viewport workspace, NOT a side preview. */
.preview-backdrop.ticket-workspace-backdrop{position:fixed;inset:0;background:var(--bg,#f3f6f8);z-index:160;overflow:hidden}
.preview-backdrop.ticket-workspace-backdrop .ticket-workspace-page{position:fixed;inset:0;width:100%;height:100dvh;max-width:none;box-shadow:none;display:flex;flex-direction:column;background:#f3f6f8}
.ticket-workspace-header{flex:none;padding:16px clamp(18px,4vw,56px);border-bottom:1px solid #dde6ea}
.ticket-workspace-header .topline{max-width:1260px;margin:0 auto!important;display:flex;align-items:center;justify-content:space-between;gap:18px}
.ticket-workspace-content{flex:1;min-height:0;width:100%;max-width:1260px;margin:0 auto;overflow:auto;padding:24px clamp(18px,3vw,42px) 70px!important;font-size:14px!important;line-height:1.6}
.ticket-workspace-content h2{font-size:clamp(22px,2.8vw,30px)!important}
.ticket-workspace-content h3{font-size:16px!important;margin-top:28px!important}
.ticket-workspace-content .staff-preview-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px!important;margin:20px 0;padding:20px!important}
.ticket-workspace-content .staff-preview-description{padding:22px!important}
.ticket-workspace-content textarea{min-height:125px!important}
.ticket-workspace-content .staff-jsi-raw{max-height:600px}
body.ticket-workspace-open{overflow:hidden}
@media(max-width:720px){.ticket-workspace-content .staff-preview-meta{grid-template-columns:1fr}.ticket-workspace-content{padding:16px 16px 60px!important}}


/* Stage 9O: HappyFox-familiar split ticket detail; no third-party assets. */
.ticket-workspace-header{padding:10px clamp(16px,2.4vw,36px)!important;background:#fff!important;border-bottom:1px solid #dbe2e7!important}
.ticket-workspace-header .topline{max-width:none!important}
.ticket-workspace-header h2{font-size:14px!important;font-weight:600!important;color:#466173!important}
.ticket-workspace-content{max-width:none!important;padding:0!important;background:#eef0f2!important;overflow-y:auto!important}
.yd-ticket-heading{background:#fff;margin:22px 24px 16px;border:1px solid #dce1e5;border-radius:8px;box-shadow:0 2px 4px #10283d0b;overflow:hidden}
.yd-ticket-heading-top{display:flex;align-items:center;gap:10px;padding:13px 20px 0}
.yd-ticket-ref{font-weight:750;color:#557185;font-size:13px}
.yd-ticket-status{font-size:11px;letter-spacing:.025em;background:#d6e8f6;border-radius:4px;padding:4px 9px;color:#164f76;font-weight:750;text-transform:uppercase}
.yd-ticket-subject{font-size:clamp(18px,2vw,24px)!important;font-weight:650;line-height:1.3!important;color:#243340;margin:10px 20px 14px!important;overflow-wrap:anywhere}
.yd-ticket-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border-top:1px solid #e4e8eb;background:#f9fafb}
.yd-ticket-summary-cell{padding:12px 20px;display:grid;gap:2px;min-width:0;border-right:1px solid #e9edef}
.yd-ticket-summary-cell small{color:#73818b;font-size:11px}.yd-ticket-summary-cell strong{font-size:13px;color:#344452;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}
.yd-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(290px,325px);gap:22px;margin:0 24px 50px;align-items:start}
.yd-detail-main{min-width:0}.yd-detail-sidebar{display:grid;gap:16px;position:sticky;top:16px;align-self:start}
.yd-updates-title{display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid #d5dce1;margin-bottom:16px;flex-wrap:wrap}
.yd-updates-title h2{font-size:23px!important;color:#263742;margin:4px 0 10px!important}.yd-update-tabs{display:flex;align-items:center;gap:4px;flex-wrap:wrap}
.yd-tab{border:none!important;background:transparent!important;border-bottom:3px solid transparent!important;border-radius:0!important;padding:11px 13px!important;font-size:13px!important;color:#526574!important;cursor:pointer}
.yd-tab.active{color:#075b91!important;border-bottom-color:#1484bf!important;font-weight:700!important}
.yd-update-card{background:#fff;border:1px solid #e1e5e9;border-radius:10px;padding:17px 18px;margin-bottom:14px;box-shadow:0 1px 3px #142a3b0a;overflow-wrap:anywhere}
.yd-update-card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid #edf0f2;padding-bottom:11px;margin-bottom:12px;font-size:14px;color:#243b4b;flex-wrap:wrap}
.yd-event-meta{font-size:11px;color:#768590}.yd-origin-chip{font-size:11px;color:#755c06;background:#fff2c9;border-radius:4px;padding:4px 8px}
.yd-update-content{white-space:pre-wrap;line-height:1.6;color:#3b4c58}.yd-request-card .staff-preview-description{padding:0!important;border:0!important;background:transparent!important;white-space:pre-wrap}
.yd-side-panel{border:1px solid #e1e5e9;border-radius:8px;background:#fff;box-shadow:0 1px 4px #2438480a;overflow:hidden}
.yd-side-panel h3{margin:0!important;padding:16px 18px;border-bottom:1px solid #e9edef;font-size:15px!important;font-weight:700;color:#30404d}
.yd-side-panel-body{padding:16px 18px}.yd-side-line{display:flex;flex-direction:column;gap:4px;border-bottom:1px solid #f0f2f3;padding:10px 0;min-width:0}
.yd-side-line span{font-size:12px;color:#74828b}.yd-side-line strong{font-size:13px;color:#2f414e;overflow-wrap:anywhere}
.yd-contact-link{display:block;color:#0c6397;background:none;border:0;cursor:pointer;font-size:15px;font-weight:750;text-align:left;padding:0 0 6px}
.yd-profile-button{width:100%;margin-top:13px!important}.yd-actions-body{display:grid;gap:9px}.yd-actions-body label{margin:5px 0 0!important;font-size:12px!important}.yd-actions-body select{width:100%;min-height:36px}
.yd-timeline .staff-comment{background:#fff;border:1px solid #e0e5e9;border-radius:8px;padding:16px!important;margin:10px 0}.yd-staff-heading{font-size:15px!important;margin:22px 0 12px!important}
.yd-secondary-source{margin-top:14px}.yd-secondary-source .staff-jsi-view{background:#fff;border:1px solid #e1e5e9;border-radius:8px;margin:0;padding:16px}
.yd-secondary-source .staff-jsi-view h3{font-size:14px!important;margin:0 0 9px!important}.yd-composer{margin-top:17px;padding:18px;background:#fff;border:1px solid #e1e5e9;border-radius:9px}
.yd-composer h3{margin:0 0 12px!important;font-size:16px!important}.yd-composer textarea{min-height:118px!important}.yd-composer button{margin-top:9px}
.yd-file-button{margin:10px 8px 0 0!important;font-size:12px!important}.yd-feed-error{background:#fff4ed;border:1px solid #ebc49e;border-radius:7px;padding:14px}.yd-empty{font-size:13px;color:#6e7d87}
@media(max-width:1000px){.yd-detail-layout{grid-template-columns:minmax(0,1fr) 270px;gap:14px;margin:0 14px 28px}.yd-ticket-heading{margin:14px 14px 12px}.yd-ticket-summary{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:720px){.yd-detail-layout{grid-template-columns:1fr;gap:18px}.yd-detail-sidebar{position:static;grid-row:2}.yd-ticket-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.yd-ticket-summary-cell{padding:10px}.yd-ticket-heading-top{padding:12px 14px 0}.yd-ticket-subject{margin:9px 14px 12px!important}.yd-update-tabs{width:100%}}


/* STAGE9P_INLINE_WORKSPACE: ticket occupies the main workspace, never covers queue rail. */
:root{--yd-ticket-left:309px}
@media(max-width:1080px){:root{--yd-ticket-left:262px}}
@media(max-width:730px){:root{--yd-ticket-left:48px}}
.preview-backdrop.ticket-workspace-backdrop{
 position:fixed!important;top:53px!important;bottom:0!important;
 left:var(--yd-ticket-left)!important;right:0!important;
 width:auto!important;height:auto!important;z-index:12!important;
 background:#f4f6f9!important;
}
.preview-backdrop.ticket-workspace-backdrop .ticket-workspace-page{
 position:absolute!important;inset:0!important;width:100%!important;height:100%!important;
 max-width:none!important;border-radius:0!important;box-shadow:none!important;
}
.ticket-workspace-header{padding:9px 21px!important;border-bottom:1px solid #dce3ec!important;
 background:linear-gradient(90deg,#f8fbff,#fff 70%)!important}
.ticket-workspace-header .topline{max-width:none!important}
.ticket-workspace-header #closePreview{background:#f0f5fb!important;color:#493674!important;border-color:#d8cbea!important}
.ticket-workspace-header #closePreview:hover{background:#eae2f8!important}
.ticket-workspace-content{background:#f4f6fa!important}
.yd-ticket-heading{border-color:#d8e2ef!important;box-shadow:0 4px 20px #173e6610!important;border-top:3px solid #7450c4!important}
.yd-detail-layout{grid-template-columns:minmax(0,1fr) minmax(255px,300px)!important;gap:17px!important}
.yd-update-card,.yd-side-panel{box-shadow:0 3px 12px #192f4710!important}
.yd-update-card:hover{border-color:#cbd8e9!important}
.yd-side-panel h3{background:linear-gradient(90deg,#f7faff,#fff)!important}
.yd-load-state{font-size:11px;color:#598f90;font-weight:700}
#queuepane .qrow.active{background:#efe9fa!important;color:#60449a!important;border-left:3px solid #7450c4!important}
#queuepane .qrow:hover{background:#f4f0fb!important}
.staff-compact-row:hover{background:#f4f0fb!important}
.staff-compact-row:focus-visible,.qrow:focus-visible,#closePreview:focus-visible{outline:2px solid #3a77c1!important;outline-offset:-2px}
@media(max-width:1140px){.yd-detail-layout{grid-template-columns:minmax(0,1fr)!important}.yd-detail-sidebar{position:static!important;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}}
@media(max-width:680px){.yd-detail-sidebar{grid-template-columns:1fr}.yd-ticket-summary{grid-template-columns:repeat(2,minmax(0,1fr))!important}.yd-ticket-heading{margin:12px!important}.yd-detail-layout{margin:0 12px 25px!important}.ticket-workspace-header{padding:8px 12px!important}}